Privacy Policy
Your Privacy Matters
At Destiny Behavioral Health, protecting your privacy is one of our highest priorities. We understand that seeking behavioral health services requires trust, and we are committed to safeguarding your personal and health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), applicable California privacy laws, and other federal regulations governing behavioral health and substance use disorder treatment.
Information We Collect
We may collect information including:
- Name, address, phone number, email, and date of birth
- Health insurance and billing information
- Medical, mental health, and substance use treatment information
- Emergency contact information
- Information you voluntarily submit through our website or during treatment
- Technical information collected when you visit our website, such as IP address, browser type, and cookies (where applicable)
How We Use Your Information
We use your information to:
- Provide and coordinate your care
- Schedule appointments and communicate with you
- Verify insurance benefits and process billing
- Improve the quality and effectiveness of our services
- Meet legal, regulatory, and accreditation requirements
- Protect patient safety and public health when required by law
We only use or disclose your Protected Health Information (PHI) as permitted or required by law or with your written authorization when necessary.
How We Protect Your Information
Destiny Behavioral Health maintains administrative, physical, and technical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. Access to your records is limited to authorized workforce members who require the information to perform their job responsibilities.
While we take extensive precautions to safeguard electronic communications and records, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Your Rights
You have important rights regarding your health information. Subject to applicable laws, you may:
- Request access to your medical records
- Request a copy of your records in paper or electronic form
- Request corrections to your records if you believe information is inaccurate or incomplete
- Request confidential communications using alternative methods or locations
- Request restrictions on certain uses or disclosures of your information
- Receive an accounting of certain disclosures of your health information
- Receive a copy of our Notice of Privacy Practices
- Designate someone to act on your behalf where legally authorized
- File a complaint if you believe your privacy rights have been violated without fear of retaliation
We will respond to requests in accordance with applicable federal and California law.
Substance Use Disorder Records
Certain substance use disorder treatment records receive additional protections under federal law. When applicable, these records are disclosed only as permitted by HIPAA, 42 CFR Part 2, or with your written authorization, unless otherwise required by law.
When We May Share Information
We may share your information:
- With healthcare providers involved in your treatment
- With health insurance plans for payment and reimbursement
- For healthcare operations such as quality improvement, accreditation, auditing, and compliance
- When required by law, including court orders, mandatory reporting, or public health reporting
- To prevent or lessen a serious and imminent threat to health or safety
- With your written authorization for purposes not otherwise permitted by law
We do not sell your Protected Health Information or medical records.
Website Communications
Please be aware that email and website contact forms should not be used to communicate urgent medical concerns or medical emergencies. If you are experiencing a medical or psychiatric emergency, call 911 or go to your nearest emergency department immediately.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website performance, analyze visitor activity, and enhance user experience. These technologies do not replace the privacy protections we apply to your health information.
You may disable cookies through your browser settings; however, doing so may affect certain website functionality.
Third-Party Websites
Our website may contain links to third-party websites. Destiny Behavioral Health is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date.
Questions or Privacy Concerns
If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact:
Destiny Behavioral Health
2250 Camino Ramon
San Ramon, CA 94583
Phone: (925) 217-2600
Email: office@dbh.care
If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. Filing a complaint will not affect your care or services.